Delivery and returns

As of November 2025

💫 Shipping information:

Our products are developed according to strictly tested European quality standards and are freshly bottled after each order.
Shipping is handled via our fulfillment center in Riga (Latvia). ✨

🚚 Delivery time & shipping costs :

GERMANY - 📦 STANDARD SHIPPING - €5.90

European Union - 📦 STANDARD SHIPPING – €13.99

Delivery time: 6–9 working days

✨ FREE SHIPPING:

Free shipping on orders over €60
LUVIÉ members: always free shipping – regardless of order value

We currently deliver exclusively within the European Union (EU).
Please note that there may be short delays on public holidays or during periods of high demand.

🌍 International deliveries :

We will soon be shipping internationally .
More information will follow shortly.

🔁 Returns & Cancellations :
We want you to feel completely comfortable with your order.
You have the right to cancel your purchase within 14 days of receiving the goods – in accordance with § 355 BGB.

⚠️ Important notice :
Since our products are sealed for hygienic reasons, returns are only possible if the seal is intact.
Opened or used products are excluded from exchange.

📬 Here's how returns work :

Please use the contact form. , to request a return.
Please enter your full name and – if available – your order number there so that we can process your request more quickly.
After your request, you will receive all information regarding the return address and the process.
You are responsible for the return shipping costs.

After receiving and inspecting the undamaged goods, we will refund the purchase price via the original payment method.

✨ Note :

If your delivery is damaged or a product is missing, please contact us via the contact form. .
We will find a solution quickly and reliably.