Contact / FAQ

As of November 2025

💫 We look forward to hearing from you.
If you have any questions about your order or our products, feel free to contact us anytime using the contact form.
We usually respond within 24 hours – calmly, carefully, attentively.

📦 Where can I find information about shipping & returns?
All details are available here: Delivery & Returns
There you will find delivery time , shipping costs , cancellation policy and the exact return procedure .

💌 How can I contact you?
The quickest way is via our contact form. .
Please provide your full name and – if applicable – your order number .
This will allow us to process your request more quickly.

🧪 Ingredients & Transparency
You can find all information about formulas, active ingredients and INCI on our Ingredients page. .
In short: clear, understandable, without unnecessary complexity.

🧴 Are the products vegan and cruelty-free?
Yes. LUVIÉ is vegan , dermatologically tested and cruelty-free .

🌿 What makes LUVIÉ special?
LUVIÉ is skincare craftsmanship with a poetic soul.
Our products soothe rather than just change – they bring the skin into balance without overwhelming it.
For real skin. For real peace.

✨ I have a problem with my order – what should I do?
Don't worry – we'll take care of it.
Please contact us via the contact form.
(Please provide your order number and a brief description).
We will find a quick, fair solution.